Your platform is live - now keep it that way. Proactive support, clean upgrades to every new release, and ongoing optimisation so your ServiceNow instance stays fast, secure, and aligned with how your business actually works.
What we look after
Sound familiar?
"We're stuck two releases behind and scared to upgrade"
"Our instance has years of technical debt nobody's cleaned up"
"When something breaks, we have no one reliable to call"
"We went live, the partner left, and now we're on our own"
Reactive support is table stakes. We keep your platform improving - faster, cleaner, and more valuable every quarter.
A dedicated team handling incidents, service requests, and break-fix against clear SLAs - so issues get resolved fast.
Fully managed upgrades to each new ServiceNow release - regression tested, with zero surprises and minimal downtime.
Deep technical reviews that surface performance bottlenecks, security gaps, and accumulated technical debt.
We refactor messy customisations, clean up technical debt, and tune your instance for speed and maintainability.
A steady stream of small, high-value improvements driven by user feedback and your evolving needs.
Regular security reviews, access audits, and configuration hardening to keep your platform compliant and safe.
A structured rhythm of support, maintenance, and improvement - so nothing gets neglected and value keeps compounding.
We learn your instance, document what's there, and establish a clear health baseline.
Day-to-day incidents and requests handled against agreed response and resolution targets.
Scheduled upgrades, patches, and health checks - planned ahead, never reactive.
Regular reviews to prioritise enhancements and keep the platform aligned to your goals.
"After our implementation partner disappeared, Codocity took over support and upgraded us across two releases we'd been too afraid to touch. The instance is faster, cleaner, and we finally have a team we trust to call."
If you're more than a release or two behind, you're missing features and security fixes. We get you current - safely and on a schedule.
Years of quick fixes and custom code slow everything down. Ongoing optimisation keeps your platform clean and maintainable.
When your project partner is gone and issues hit, you need responsive experts on an SLA - not a scramble every time something breaks.
Three ways to work with us depending on the scale and nature of your needs.
A predictable monthly retainer covering incidents, requests, and break-fix against clear SLAs.
Managed support plus a continuous stream of upgrades, optimisation, and enhancements.
A defined, fixed-scope engagement - a single upgrade or a one-time instance health review.
Free 30-min call. Tell us about your instance - we'll tell you exactly what it needs to stay healthy and current.