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Our Services

Everything Your ServiceNow
Platform Needs

Full-spectrum ServiceNow expertise from certified professionals. Whether you need something built, implemented, integrated, or managed - we deliver it.

What We Do

Six Ways We Make ServiceNow Work For You

Every engagement is staffed with certified professionals and backed by a clear, accountable delivery process.

Custom Development

We build custom applications, automated workflows, scripted REST APIs, UI actions, client scripts, and business rules on the ServiceNow platform. Everything is designed around your exact operational requirements.

Custom AppsBusiness RulesClient ScriptsREST APIsFlow Designer
  • Custom app development
  • Workflow automation
  • Scripted REST/SOAP APIs
  • Business rules & logic
  • Portal & UI customization
  • Scheduled jobs & events

Platform Implementation

End-to-end deployment of ServiceNow modules - from requirements gathering and process design through configuration, testing, data migration, user training, and go-live support.

ITSMITOMHR Service DeliveryCSMSecOpsGRC
  • Requirements gathering
  • Process design & mapping
  • Platform configuration
  • Data migration
  • UAT & testing
  • User training & docs

Outsourcing & Dedicated Teams

Dedicated developers, admins, and architects who integrate directly into your team - working on your Jira board, attending your standups, using your Slack. Ramp in days, not months.

Dedicated DevelopersPlatform AdminsSolution ArchitectsMonthly Retainers
  • Dedicated certified devs
  • Platform administrators
  • Solution architects
  • Flexible scaling
  • Your tools & processes
  • Ramp in days

Integrations & Automation

Connect ServiceNow to the rest of your enterprise ecosystem - Salesforce, SAP, Azure AD, Jira, Slack, Microsoft Teams, and more. Eliminate manual work with event-driven automation.

IntegrationHubREST/SOAPSalesforceSAPAzure ADJira
  • IntegrationHub spokes
  • REST & SOAP APIs
  • Salesforce connector
  • SAP integration
  • Azure AD / SSO
  • Event-driven automation

Support, Upgrades & Administration

Seamless version upgrades, performance tuning, security reviews, plugin management, and ongoing L1/L2/L3 incident support. SLA-backed with under 2-hour response times.

Version UpgradesL1/L2/L3 SupportPerformance TuningSecurity Reviews
  • Version upgrades
  • L1/L2/L3 support
  • Performance tuning
  • Security reviews
  • Plugin management
  • Under 2hr SLA response

AI & Analytics

Now Assist for AI-powered agent experiences, Predictive Intelligence for classification and routing, and Performance Analytics for real-time dashboards.

Now AssistPredictive IntelligencePerformance AnalyticsVirtual Agent
  • Now Assist (GenAI)
  • Predictive Intelligence
  • Performance Analytics
  • Virtual Agent
  • AI Search
  • Automated dashboards
ServiceNow Modules

Certified Across All Major Modules

Deep hands-on experience across every major ServiceNow product line - not just one or two.

ITSMIT Service Management
ITOMIT Operations Mgmt
ITAMIT Asset Management
HR Service DeliveryOnboarding & HR Cases
CSMCustomer Service Mgmt
GRC & IRMGovernance & Risk
FSMField Service Mgmt
SPMStrategic Portfolio
CMDBConfig Management DB
Engagement Models

Choose the Model That Fits Your Situation

Three commercial structures so the engagement model matches the actual nature of your work.

For defined projects

Fixed-Price Project

A fully scoped, fixed-cost engagement. Best for implementations, integrations, or custom apps with clear requirements. You know exactly what you pay before work begins.

  • Agreed scope & deliverables
  • Fixed cost - no surprises
  • Milestone-based payments
  • Ideal for implementations
  • Clear acceptance criteria
For evolving needs

Time & Materials

Pay for actual hours worked. Best for projects where requirements are still evolving or you need flexible capacity across multiple smaller workstreams.

  • Flexible scope
  • Billed on actuals
  • Weekly hour reporting
  • Ideal for evolving requirements
  • No long-term commitment

Not Sure Which Service
You Need?

Book a free 30-minute discovery call. We'll review your current setup and tell you exactly what we'd recommend - no obligation.