A clear, predictable process that keeps you in control at every stage. You always know what's happening, what's next, and what to expect.
Every Codocity engagement follows the same structured delivery process - whether it's a 2-week sprint or a 6-month implementation.
A free, no-obligation working session. We understand your current setup, what's not working, and what you're trying to achieve. No pitch - just honest questions and direct answers.
A detailed written proposal - clear scope, named team, realistic timeline, and a fixed-price or T&M quote. Everything in writing before a single line of code is written.
Agile sprints with a live demo every two weeks. Not a status update - an actual working demo. You give feedback, we adjust, and we keep moving forward together.
Managed deployment, user training, full technical documentation, and 30 days of hypercare at no extra cost. We stay until everything is running smoothly.
The practical details of how we communicate, report, and stay accountable throughout every engagement.
One named project manager owns all communication. You always have one person to call, message, or email - no hunting through teams.
Every Friday a written report lands in your inbox - what was completed, what's in progress, any blockers, and the plan for next week.
A screen-share demo of everything built in that sprint. See working software - not slide decks. Give feedback before anything is finalised.
Read access to our project board from day one. See every task, its status, who owns it, and when it's due - without asking anyone.
For active support engagements, critical issues get a response within 2 hours during business hours. P1 issues - we're reachable outside hours too.
At project close you receive technical docs, admin guides, and runbooks - so your team understands what was built and can operate it independently.
Three commercial structures so the model matches the actual nature of your work.
Fully scoped, fixed-cost engagement. Best for implementations, integrations, or custom apps with clear requirements.
A dedicated team working exclusively on your platform, billed monthly. Best for ongoing development and support.
Pay for actual hours worked. Best for projects where requirements are still evolving or you need flexible capacity.
For most engagements we can have a team assigned and onboarded within 5-10 business days of signing. Dedicated retainer teams typically ramp within 2 weeks. We don't do months-long procurement cycles.
Yes - this is how most of our engagements work. We integrate into your existing team using your tools (Jira, Slack, Teams), attending your standups, and working inside your ServiceNow instance. We're an extension of your team, not a separate silo.
Every project includes 30 days of hypercare at no extra cost - we monitor, respond, and fix any post-launch issues within hours. After that, we offer ongoing managed support retainers or you can operate independently with the documentation we hand over.
Every engineer on your project holds active ServiceNow certifications - CSA, CAD, CIS-ITSM, CIS-HR, CIS-SecOps, or CIS-ITOM depending on the module. We don't assign junior consultants learning on the job at your expense.
Absolutely - and we encourage it. Many of our longest client relationships started with a small fixed-price project. It's the best way to evaluate our team, our process, and our quality before committing to a longer engagement.
We have a clear change request process built into every engagement. Minor changes are absorbed within sprint buffers. Significant scope changes are documented, costed, and approved before work begins - no surprise invoices.
Free, 30 minutes, no commitment. You'll leave with a clear picture of what your ServiceNow project actually needs.