You're already capturing the data. We help you act on it - with Now Assist GenAI, predictive intelligence, virtual agents, and dashboards that turn your platform from a system of record into a system of insight.
What we put to work
Sound familiar?
"We have years of ServiceNow data but no real insight from it"
"Agents waste time triaging and summarising tickets manually"
"Our reporting is static spreadsheets, always out of date"
"We bought AI features but never actually switched them on"
Not AI for the sake of it. We deploy the capabilities that cut handling time, surface real insight, and pay for themselves quickly.
Deploy ServiceNow's generative AI for case summarisation, content generation, and AI-assisted resolution across ITSM, CSM, and HR.
Machine-learning models that auto-categorise, assign, and prioritise records based on your own historical data.
Live, interactive dashboards and KPIs that give leaders real-time visibility instead of stale monthly reports.
Conversational AI that deflects repetitive requests and resolves common issues 24/7 without agent involvement.
Custom reports, scorecards, and indicator dashboards tailored to each team and role across your organisation.
Combine AI predictions with Flow Designer so the platform doesn't just suggest - it acts automatically.
AI projects fail without the right foundations. We make sure your data and use cases are ready before switching anything on.
We identify the highest-value AI and analytics use cases and assess whether your data is ready.
We configure GenAI, predictive models, or dashboards and define exactly how they'll be measured.
Models are trained on your data, validated for accuracy, and tuned before anyone relies on them.
We roll out to users, track real impact on handling time and outcomes, and refine continuously.
"Codocity turned on Now Assist and built predictive routing on our historical data. Average ticket handling time dropped by a third in the first quarter, and our leadership finally has live dashboards instead of month-old spreadsheets."
You capture huge volumes of records but get little insight. Analytics and dashboards turn that raw data into decisions leaders can act on.
Triage, categorisation, and summarisation eat hours every day. GenAI and predictive intelligence hand that time back to your team.
Many organisations pay for Now Assist or Predictive Intelligence and never deploy them. We turn licensed capability into real, measured value.
Three ways to work with us depending on the scale and nature of your needs.
A focused proof-of-value on one high-impact use case, so you see real results before scaling.
An ongoing engagement deploying AI and analytics across your platform, use case by use case.
Pay for actual hours - ideal when you're exploring what's possible across several use cases.
Free 30-min discovery call. Tell us what you want to predict, automate, or measure - we'll show you what's possible.